Privacy Policy

1 Introduction

Siwa77 ("Siwa77", "the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at https://siwa77.asia. We recognise that your personal data is valuable and that you have a legitimate interest in understanding how it is handled. This Privacy Policy ("Policy") explains what personal information Siwa77 collects from you, why we collect it, how we use and store it, who we may share it with, how long we retain it, and what rights you have over it.

This Policy applies to all individuals who visit the Siwa77 website, register an account, use any feature of the Platform, or communicate with our customer support team. By using the Siwa77 Platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

Siwa77 is committed to handling personal data responsibly and in compliance with applicable data protection legislation. Where this Policy refers to personal data, it means any information that identifies or can be used to identify you as an individual, directly or in combination with other data.

2 Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Controller" — Siwa77, the entity that determines the purposes and means by which personal data is processed.
• "Data Subject" — you, the individual whose personal data is collected and processed by Siwa77.
• "Personal Data" — any information that directly or indirectly identifies a natural person, including name, email address, mobile number, identification document details, IP address, and financial transaction data.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Service Providers" — third parties engaged by Siwa77 to perform specific functions on our behalf, such as payment processing, fraud detection, identity verification, IT hosting, and customer support technology.
• "Sensitive Personal Data" — a subset of Personal Data that warrants heightened protection, including government identification numbers, financial account details, and any data pertaining to responsible gambling status.
• "Cookies" — small data files placed on your device by the Siwa77 platform to record session information, preferences, and usage analytics.

3 Personal Data We Collect

Siwa77 collects only the personal data that is necessary for the purposes identified in this Policy. The categories of personal data we collect are described in the table below:

Siwa77 does not intentionally collect Sensitive Personal Data beyond what is necessary for identity verification and responsible gambling compliance. We do not collect racial or ethnic origin data, political opinions, religious beliefs, health data (beyond gambling-related indicators), biometric data, or criminal record information unless required by law.

4 How We Collect Personal Data

Siwa77 collects personal data through the following channels:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, claiming a promotion, contacting our support team, or updating your account settings.
• Automated Technologies: Technical and usage data collected automatically via cookies, web beacons, log files, and similar tracking technologies when you visit or interact with the Siwa77 platform.
• Third-Party Sources: Data received from payment processors, identity verification services, fraud prevention agencies, and other approved Service Providers where necessary to verify your identity or prevent financial crime. Such third parties are themselves bound by applicable data protection obligations.
• Public Sources: In limited circumstances and where legally permitted, Siwa77 may supplement account data with information from publicly available sources for fraud prevention or KYC compliance purposes.

5 Purposes of Data Processing

Siwa77 processes your personal data for the following specific and legitimate purposes:

1. Account Creation and Management: To create, maintain, and administer your Siwa77 account, including authentication, account settings, and balance management.
2. Identity and Age Verification (KYC): To verify that you meet the eligibility requirements for using the Siwa77 Platform, including confirmation that you are aged 21 years or above.
3. Payment Processing: To process deposits and withdrawals in MYR through your chosen payment method, and to maintain accurate records of all financial transactions.
4. Fraud Prevention and Anti-Money Laundering: To detect, investigate, and prevent fraudulent activity, account manipulation, money laundering, and other financial crimes, in compliance with applicable legal obligations.
5. Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide ongoing support via Live Chat, WhatsApp, and email in English, Bahasa Melayu, and 中文.
6. Responsible Gambling Compliance: To monitor gameplay patterns, enforce deposit limits, cooling-off periods, and self-exclusion orders, and to fulfil our responsible gambling obligations under applicable licensing requirements.
7. Platform Improvement and Personalisation: To analyse usage patterns and improve the Siwa77 platform, including optimising sports betting markets, game recommendations, and mobile performance.
8. Marketing Communications (where consented): To send you promotional offers, bonus notifications, and platform news where you have opted in to receive such communications. You may withdraw consent at any time.
9. Legal Compliance: To comply with applicable laws, regulatory requirements, and lawful requests from competent authorities.

6 Legal Basis for Processing

Siwa77 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the agreement with you, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, age verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing necessary for Siwa77's legitimate business interests, including fraud prevention, platform security, and improvement of user experience, provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, which you may withdraw at any time without detriment — applicable primarily to direct marketing communications and non-essential cookies.

7 Data Sharing & Disclosure

7.1  Siwa77 does not sell, rent, or trade personal data to third parties for their independent commercial use. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: Including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank systems, to facilitate deposit and withdrawal processing.
• Identity Verification Services: Third-party KYC and anti-fraud providers engaged to verify your identity and prevent financial crime.
• IT Infrastructure and Hosting Providers: Secure data centre and cloud service operators providing the technical infrastructure on which the Siwa77 platform operates.
• Customer Support Technology Providers: Live chat, ticketing, and communication platform providers enabling our 24/7 support operations.
• Regulatory and Legal Authorities: Competent governmental, regulatory, or law enforcement authorities where disclosure is required by applicable law, court order, or regulatory direction.
• Responsible Gambling Organisations: Where a player has applied for self-exclusion or requires referral to a responsible gambling support body, limited data may be shared as required.

7.2  All Service Providers engaged by Siwa77 are subject to contractual data protection obligations and are permitted to process your personal data only for the purposes for which they were engaged and in accordance with Siwa77's instructions.

8 Data Retention

8.1  Siwa77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, accounting, and reporting obligations.

8.2  The following indicative retention periods apply to key data categories:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Communications and Support Data: Retained for a minimum of three (3) years from the date of each communication, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of any active consent, plus a reasonable period thereafter to evidence the existence of consent in the event of any regulatory enquiry.
• Cookies and Technical Data: Session cookies expire at the end of each browser session. Persistent cookies are retained for periods ranging from 30 days to 12 months depending on their function, as described in Section 10.

8.3  Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9 Data Security

9.1  Siwa77 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest within our storage systems;
• Multi-factor authentication requirements for account access;
• Role-based access controls limiting internal data access to authorised personnel on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Automated fraud detection and anomaly monitoring systems operating in real time;
• Incident response procedures for prompt detection, containment, and notification of data security incidents.

9.2  While Siwa77 takes all reasonable precautions to secure your personal data, no method of electronic storage or internet transmission is completely infallible. You also have a role in maintaining the security of your account by keeping your login credentials confidential and notifying us promptly if you suspect any unauthorised activity.

9.3  In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Siwa77 will notify you and the relevant regulatory authority in accordance with applicable law and within the timeframes required.

10 Cookies & Tracking Technologies

10.1  The Siwa77 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit our website.

10.2  The following categories of cookies are used on the Siwa77 platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core platform functionality.
• Performance and Analytics Cookies: Used to collect anonymous, aggregated information about how visitors interact with the Platform, enabling us to identify performance issues and improve the user experience.
• Functional Cookies: Used to remember your preferences such as language selection, account settings, and regional defaults, improving convenience across sessions.
• Marketing Cookies (consent-based): Used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns, only where you have provided explicit consent.

10.3  You may manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Consent-based cookies may be withdrawn at any time by updating your preferences or contacting our support team.

11 Your Data Rights

You have the following rights with respect to the personal data that Siwa77 holds about you. To exercise any of these rights, please contact our Data Protection team using the details in Section 15. We will respond to all valid requests within thirty (30) days.

To submit a data rights request, please contact our support team using the details in Section 15. We may ask you to verify your identity before processing any request. Requests are handled free of charge unless manifestly unfounded or excessive.

12 Minors & Age Verification

12.1  The Siwa77 platform is strictly for individuals aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21.

12.2  All account registrations require confirmation of age eligibility at the point of sign-up. Siwa77 conducts mandatory KYC age verification prior to approving any withdrawal request, using government-issued photographic identification documents.

12.3  If Siwa77 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, the relevant account will be immediately suspended, all associated data will be securely deleted to the extent permitted by law, and the matter will be reviewed by our compliance team.

12.4  If you believe that a minor may be using the Siwa77 platform, please contact our support team immediately so that we can investigate and take appropriate action.

13 International Data Transfers

13.1  In the course of operating the Siwa77 platform and engaging with our Service Providers, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, Siwa77 ensures that appropriate safeguards are in place to protect your personal data to a standard consistent with applicable data protection requirements.

13.2  Safeguards used for international transfers may include: contractual data protection clauses with recipient entities; transfer only to jurisdictions with recognised adequate data protection standards; and engagement of Service Providers certified under relevant data protection frameworks.

13.3  For further information on the safeguards applicable to any specific international transfer of your personal data, please contact us using the details in Section 15.

14 Changes to This Privacy Policy

14.1  Siwa77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.

14.2  Where changes are material, Siwa77 will notify registered account holders via their registered email address and will update the "Last Updated" date at the top of this Policy. We encourage you to review this Policy periodically.

14.3  Your continued use of the Siwa77 Platform following notification of any material change to this Policy shall constitute your acceptance of the updated Policy. If you do not agree with any amendment, you may request account closure and deletion of your personal data subject to applicable retention obligations.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that Siwa77 holds about you, please contact our support and data protection team through the following channels:

For data rights requests (access, erasure, portability, objection), please include your registered account email address and a clear description of your request. We will acknowledge all requests within five (5) business days and resolve them within thirty (30) days.

For responsible gambling enquiries, self-exclusion requests, or related support, please visit our Responsible Gambling page.